Praca dla Wrocławiaka

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

Consumer Service Agent (m/w/d)

Miejsce pracy: Wrocław

Nr ref.: 00512665

This is what we need you for:

As a Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
You act as a Subject Matter Expert, resolving issues efficiently and accurately
You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
By actively working to reduce waiting times, you enhance the overall consumer experience while monitoring KPIs such as Response Time and CSAT

This is what you can score highly with:

Your previous experience in consumer service or a comparable field sets you apart
You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
A motivated "can-do" attitude and passion for improvements characterizes you
You offer flexibility to extend your working hours occasionally to support peak-season needs
You are fluent in English (B2/C1 required), and ideally also have a fluent command of another European language(s)

Your Benefits:

Flexible working hours
- Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.
Your health comes first
- Our health insurance has your back, so you can focus on the moments that make life meaningful.
Your impact matters
- Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.
Fitness & Wellness
- With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.

The salary range for this position is 120,000.00 - 132,000.00 Złoty. Initially the contract will be initiated for 3 months, with the option for a permanent contract, when both sides agree.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

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